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Terms and Conditions

GENERAL TERMS AND CONDITIONS OF SALE
v. August 2025

The Site is operated by DIGITARAN (hereinafter “DN”), a company registered in Spain, whose contact details appear in the “Legal Notice” menu. Access to the services offered on the website www.the-forge.shop, accessible online (hereinafter the “Site”), implies unreserved acceptance of these provisions (hereinafter the “T&Cs”).

All DN commitments regarding the protection of personal data, applicable rights, and conditions for the collection, processing, storage, and archiving of personal data are available on the Site or by clicking here.

The T&Cs are written in English and available online on the Site. DN reserves the right to amend them.

Article 0 – Definitions

One-Off Purchase: non-recurring acquisition of a digital video game license available in the One Shot Catalogue, accessible indefinitely on the User's Device under the terms of the license.

Subscription: contracting of the Service for one month (depending on the offer), tacitly renewable for equal periods, valid from the date of subscription and with unlimited access to the library of games available in the Subscription catalogue.

T&Cs: these General Terms and Conditions of Sale.

Content(s): video games available in the Subscription catalogue and/or the One-Shot Catalogue, including titles from various genres, platforms, and developers.

Subscription catalogue: library of video games accessible through Subscription, available on demand while the subscription is active.

One Shot Catalogue: list of video games available for One-off Purchase, granting the User a permanent digital usage license according to each publisher’s terms.

Service: the offer of DN Content accessible on the Site via Subscription or One-off Purchase.

Site: www.the-forge.shop and the corresponding promotional pages (“landing pages”) operated by DN offering the Content.

Promotional Channels: media used by DN to advertise the Service (newsletters, banners, websites, etc.).

Device: fixed and mobile terminals compatible with the Service.

User(s): persons subscribed to the Service or who have made a One-off Purchase.

Article 1 – Purpose
The T&Cs establish the conditions for the provision of the Service offered on the Site. The Subscription allows Users to unlimited access the Content in the Subscription catalogue from compatible devices. The User may also acquire Content available on the One-Shot Catalogue through One-off Purchase.

Article 2 – Access to the Service
 Access to the Service requires an Internet connection and a compatible device. The User may subscribe using a bank card or other payment methods available on the Site. Once the payment process is complete, access to the Content is immediate.


DN is not responsible for technical issues, network failures, or problems caused by the User's device.

Access to and use of the Service requires specific equipment, such as a computer or mobile device, means of communication (such as an Internet connection), and software. These are the sole responsibility of the Users, including any communication costs incurred from their use.

Any use of the Service by the User from a workplace using professional equipment must be authorized by the User’s employer or supervisor.

The User must be of legal age to access the Service. DN shall not be held liable for any use of the Service by Users who have violated this rule. Consequently, minors must obtain permission from their parents (or from persons holding parental authority) before purchasing any Content offered on this Site

Article 3 – Price and Payment Methods

3.1. Prices
 The applicable Service prices are indicated on the Site and accessible in the “Pricing Terms” menu. They are expressed with all taxes included (VAT). Any change in the legal VAT rate will be automatically applied to the Service price on the date provided by law.
The stated price does not include any additional costs related to data usage for browsing or downloading content.

3.2. Modification of Price and Subscriptions
 DN reserves the right to modify Subscription fees. In that case, the User will be informed at least thirty (30) days in advance of the effective date. If the User does not accept the new price, they may cancel their Subscription before the change takes effect. Cancellation will be effective at the end of the current billing period.

3.3. Payment Methods
 The Subscription will remain active until cancelled by the User in accordance with these T&Cs. To use the Service, the User must have Internet access and provide a valid payment method.
For these purposes, a payment method refers to any electronic payment method accepted by DN, including bank cards, digital wallets, or compatible mobile payment services (such as Apple Pay or Google Pay). DN reserves the right to update accepted payment methods at any time.

If not cancelled before the billing date, the User authorizes DN to automatically charge the corresponding amount using the registered payment method.
Payment is made via bank card through secure payment platforms. On the User’s bank statement, the transaction will appear with the merchant descriptor “DIGITARAN/THE FORGE”.
In accordance with the EU Payment Services Directive (PSD2), the first payment requires Strong Customer Authentication (SCA) via 3-D Secure to ensure transaction security.
The payment method may be stored as a secure token by a provider certified under the PCI-DSS standard. DN does not store full bank card data.

3.4. Proof of Transactions
 Electronic records kept by DN will constitute valid proof of communications between the parties and use of the Service. Likewise, data recorded by the payment system (bank, payment provider, etc.) will constitute proof of all transactions between the User, DN, and the relevant provider.

3.5. Right of Withdrawal
 TheUser has a period of fourteen (14) calendar days from acceptance and subscription to the Service to exercise their right of withdrawal without needing to justify or pay penalties, except for any applicable return costs. Such term shall commence on the acceptance of this Terms and Conditions.[AA1]


The period begins from the contract date. To exercise this right, the User must send a clear declaration to:

Email: atcliente@digitaran.com

Or by


Postal mail: Customer Service – Libre Réponse 94119 – 13629 Aix en Provence Cedex 1, France (no postage required)

The request must include full name, postal address, email, phone number, name of the service, payment method used, and a RIB (bank account details).


An acknowledgment of receipt will be sent via email once the request is received.


If a valid withdrawal is exercised, DN will refund the payments received within a maximum of fourteen days from the notification.

Article 4 – Conditions for Accessing the Content
 The Service is available in Europe. In using the Service, the User agrees to respect the rights of third parties, these T&Cs, and applicable laws. The User specifically agrees to:

  • Provide truthful, accurate, up-to-date, and complete information about themselves.

  • Not use the Service for professional, commercial, or non-private purposes.

  • Not violate any civil or criminal laws.

  • Not introduce or distribute malicious software, viruses, or any content that may harm the operation of the Service.

4.1. Validity Period of Access to Content under Subscription
 The Subscription allows the User to access unlimited all video games available in the Subscription catalogue from compatible devices during the term of the Subscription.
Access is continuous as long as the subscription is active. DN may, at its sole discretion, update the number and nature of the Content and/or replace the Content offered due to editorial availability, licensing, or strategic decisions, without prior notice.

4.2. Duration of Subscription

The Subscription is contracted for monthly periods, according to the User’s selection, and is tacitly renewed for equivalent periods unless cancelled by the User in accordance with Article 7.

4.3. Access to Content under One-off Purchase (One Shot)
 In the case of a One-off Purchase, the User acquires a permanent digital usage license for the corresponding video game, under the terms defined by the publisher or developer.
The download and access to the purchased game take place from the User’s personal area on the Site and are linked to their account. DN does not limit access over time unless explicitly requested by the publisher or required by law or contract, in which case the User will be notified in advance whenever possible.

Article 5 – Liability of DN

5.1 Regarding the Site
 DN is subject to a best-efforts obligation. It does not guarantee or take responsibility for use of the Site or for the content of third-party sites linked from it. Such links are provided solely for convenience and do not imply DN’s endorsement or association.

The Site may contain images and links to websites operated by third parties (“Third Party Sites”). DN has no control over Third Party Sites and assumes no responsibility for their content, including the content of links presented on Third Party Sites, or for any changes or updates made to a Third Party Site. DN is not responsible for the dissemination on the Web or any other form of transmission received from a Third-Party Site, nor for the malfunctioning of Third-Party Sites. These links are provided by DN for convenience only, and the inclusion of any link does not imply that DN endorses the content of these sites or implies any association between DN and the operators of such sites. It is the responsibility of Users to consult any privacy policy posted on Third Party Sites, as well as their terms of use, and to comply with them.

5.2 Regarding the Services
 DN is not liable for events attributable to the User, third parties, or force majeure (weather, natural disasters, cyberattacks, payment network failures, viruses, etc.).


DN implements technical means but is not responsible for failures beyond its control, such as technical issues, maintenance, interruptions, or network degradation. Temporary access suspension for maintenance may occur.

5.3 User Content
 The User is responsible for the information they provide and waives any legal claim against DN for information shared in accordance with these T&Cs.
DN is not responsible for the accuracy of such content.

Article 6 – User Obligations
 The User must provide truthful information during Subscription or One-Off Purchase. If false or incomplete data is provided, the price will still be charged, even if the content cannot be accessed or delivered.

The User is responsible for the use of their mobile or internet connection; any subscription made from those devices is deemed to have been made by the User themselves.Use of the Service is limited to private and personal use on the Web, Android and iOS apps, or fixed terminals. It is strictly prohibited to:

  • Transfer, lend, lease, or distribute the Content.

  • Publish the Content physically or digitally.

  • Use the Service in violation of intellectual property, morality, or privacy rights.

  • Extract substantial parts of the Content, whether permanently or temporarily.

  • Attempt any of the above actions.

Article 7 – Duration and Cancellation
 The Subscription begins on the day the User activates it through the Site and is automatically renewed for equal periods until the User cancels it.
Cancellation may be made at any time via the “Account” section. The User will retain access until the end of the current billing period.
Payments are non-refundable, even if the Service was not used in part or in full.

Article 8 – Intellectual Property
 The trademarks visible on the Site or newsletters are the property of DN or third parties and do not imply any license of use without written permission.
All elements on the Site (interface, texts, graphics, scripts, content) are the intellectual property of DN or its partners. Use is limited to private and personal use as defined in these T&Cs.
It is forbidden to modify, copy, reproduce, download, distribute, or share the Service or its components without authorization.

Article 9 – Cookies
 The Site uses cookies and similar technologies to improve User experience, measure traffic, and optimize services.
The User may configure their preferences through their browser. For more information, the User is invited to consult the Cookie Policy available on the Site.

Article 10 – Complaints
 Complaints may only refer to the 12 months preceding their submission. They must be sent in writing via:

  • ●Postal mail: Libre Réponse 94119 – 13629 Aix en Provence 1 – France

  • Email: atcliente@digitaran.com

Other channels are not accepted. The complaint must include personal data, name of the service, reason for the complaint, payment method, and bank details (RIB).

Article 11 – Contractual Relationship
 The T&Cs constitute the full agreement between DN and the User, replacing any previous agreements and expressing all rights and obligations.
Failure by either party to exercise a right does not imply waiver of future rights. If any clause is legally invalid, the remaining clauses remain valid.

Article 12 – Applicable Law, Disputes, and Mediation
 The T&Cs are governed by Spanish law. Under EU Regulation 593/2008 (“Rome I”), this does not deprive the consumer of protection provisions from their own country.

In the event of a dispute, the User must first contact customer service to seek an amicable resolution. If unresolved, the User may submit the issue to SAS MÉDIATION SOLUTION (in accordance with the French Consumer Code).[AA2]

If no agreement is reached, a complaint may be submitted via the EU’s ODR platform.
If all else fails, the competent jurisdiction will be either the User’s place of residence or the courts of Madrid (Spain), without prejudice to mandatory consumer protection laws.

Article 13 – General Provisions
 The relationship between the Parties shall be governed exclusively by these T&Cs.

Annex I – Withdrawal Form
 (To be completed only if you wish to withdraw from the contract):

Includes fields for:

  • ●To: DN Customer Service – Libre Réponse 94119 – 13629 Aix‑en‑Provence

  • I hereby notify you of my withdrawal from the contract for the provision of services below.

  • Date of order / receipt

  • Name of the service

  • User’s full name, address, email, phone number

  • Payment method

  • RIB (bank account details)

  • Signature (if sent on paper)

  • Date